Uğur ÇAPULCUOĞLU, Bülent GÜNDÜZ
Known as one of the most important problems of modern times, burnout was defined by Freudenberger (1974) as ineffectiveness, wearing out, lack of energy and power, and an exhaustion of the inner resources of individual due to unsatisfied needs. The most commonly accepted account of burnout is given by the Maslach Burnout Model, which explains burnout in three ways (Maslach & Marek, 1993). According to Maslach Model, burnout has three dimensions: emotional exhaustion, depersonalization, and lack of personal accomplishment (Maslach, Schaufeli & Leiter, 2001). The measurement device based on this model (Maslach Burnout Inventory) is primarily administered to professionals experiencing face-to-face relationship in areas such as health, education, and social work. However, further advancements necessitate research on other non-human-centered professions. Therefore, the General Form of the MBI was developed.
