Serdar ÃZÃETÄ°N & Ramazan GÃK
The purpose of this study is to determine the satisfaction levels of Akdeniz University Faculty of Education students concerning the quality of various services and facilities provided to them. The research was undertaken using the relational screening model. The study’s sample consists of 364 students studying in their second-grade or fourth-grade at Akdeniz University’s Faculty of Education, determined by disproportionate cluster sampling from a population of 3,587 students. The data of the study were collected through application of the “Quality of Service Scale for Higher Education Students”. The applied scale consists of a total of 48 items in four factors. Data collected were analyzed by descriptive statistics, independent groups t-test and ANOVA analyses. As a result of the research, it has been concluded that the male students are more satisfied than the education faculty administrative staff. According to the variable of high school graduated, the satisfaction levels of graduates of Science / Anatolian High Schools are higher than those from Vocational High Schools and General High Schools. It is concluded that the fourth-grade students are satisfied with the qualifications of the education and training sources, the quality of the teaching staff, and the quality of the university support services, whilst the students who are in primary education are satisfied with the teaching staff and administrative staff.
